Privacy Policy

At Sanctuary Family Wellness, we value your privacy. This privacy policy explains how we collect, use, and protect the personal information of visitors to our website (sanctuaryfamilywellness.com).

1. Information We Collect

When you visit our website, we may collect the following information:

• Contact details such as name, surname, phone number, and email address (when you make a reservation or contact us).
• Technical data such as IP address, browser information, and cookies.
• Payment details (payments are processed through Iyzico, and your credit card information is not stored on our system).

2. How We Use Your Information

The collected information is used for the following purposes:

• To create and manage your reservations.
• To inform you about special offers and promotions (if you provide consent).
• To improve user experience and ensure website security.

3. Sharing of Personal Information

Your personal data may be shared only under the following conditions:

• Payment information is shared with Iyzico for processing. Sanctuary Family Wellness does not store or directly process your credit card details.
• It may be shared with official authorities if required by law.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can disable or delete cookies through your browser settings.

5. Protection of Personal Data

Your personal information is protected with the latest security measures. We take necessary technical and administrative precautions to prevent unauthorized access and misuse.

6. Payment Security and Iyzico Integration

All payments made on our website are processed through Iyzico’s secure infrastructure. Users can make payments using Visa and MasterCard. Sanctuary Family Wellness does not store your credit card details; all transactions are securely processed via Iyzico.

7. Your Rights

Under data protection laws, you have the following rights:

• To request information on how your personal data is used.
• To request corrections or deletion of your data.
• To object to the processing of your data in accordance with relevant regulations.

To exercise these rights, you can contact us at https://sanctuaryfamilywellness.com/contact/.

8. Updates

This privacy policy may be updated from time to time. Please check this page regularly for any changes.

Last Updated: 13.03.2025